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HCD (Human Centered Design) expert designing modern, connected and insightful product ecosystems
Enterprise grade workflows | Agentic AI | Design systems | Data visualization
Interior and architecture hobbyist

Core process

Customer journey map samples

Journey map is an effective method to understand user behavior and identify customer painpoints.

By conducting user interview, stakeholder workshops, I layout the customer journey according to persona, tools and sentiments.

Due to business importance of the artifact, images is intentionally blurred.

Server Migration Journey Map